The American National Standards Institute (ANSI),, and the International Council for Online Dispute Resolution (ICODR) are leading the US Technical Advisory Group (US/TAG) to participate in the newly formed ISO committee Transaction Assurance in E-commerce (ISO/TC 321).

The provisional scope of ISO/TC 321 is as follows:

Standardization in the field of “transaction assurance and upstream/downstream directly related processes in e-commerce”, including the following:

  • The assurance of transaction process in e-commerce (including easier access to e-platforms and estores);
  • The protection of online consumer rights including both prevention of online disputes and resolution process;
  • The interoperability and admissibility of commodity quality inspection result in cross-border e-commerce.
  • The assurance of e-commerce delivery to the final consumer.

US/TAGs are committees accredited by ANSI for participation in ISO technical activities, which operate in compliance with the ANSI Criteria for the Development and Coordination of U.S. Positions in the International Standardization Activities of the ISO and IEC.

ICODR is helping to lead this US/TAG, focusing primarily on bullet two (The protection of online consumer rights including both prevention of online disputes and resolution process).

For more information, or to join the ICODR Working Group focused on this effort, please email

About ANSI
The American National Standards Institute (ANSI) is a private non-profit organization whose mission is to enhance U.S. global competitiveness and the American quality of life by promoting, facilitating, and safeguarding the integrity of the voluntary standardization and conformity assessment system. Its membership is made up of businesses, professional societies and trade associations, standards developers, government agencies, and consumer and labor organizations. ANSI represents and serves the diverse interests of more than 270,000 companies and organizations and 30 million professionals worldwide.

The Institute is the official U.S. representative to the International Organization for Standardization (ISO) and, via the U.S. National Committee, the International Electrotechnical Commission (IEC). For more information, visit

About X9
ASC X9 is membership organization accredited by ANSI to develop and maintain voluntary consensus standards for the financial services industry.  X9 represents over 100 member companies with more than 250 member representatives that develop and maintain U.S. and international standards.  X9 has more than 40 years of experience developing standards for the Financial Services industry.  For more information, visit

ICODR (the International Council for Online Dispute Resolution) is an international nonprofit, incorporated in the United States, that drives the development, convergence, and adoption of open standards for the global effort to resolve disputes and conflicts using information and communications technology.

ICODR promotes worldwide standards for all forms of technology-assisted dispute resolution, including diagnosis, negotiation, mediation, arbitration and courts. ICODR’s open standards offer the potential to lower cost, stimulate innovation, protect consumers and citizens, and protect the right of free access to justice.  ICODR was developed by the National Center for Technology and Dispute Resolution (NCTDR) at UMass-Amherst. NCTDR was founded in 1998 and has cultivated the theory and practice of online dispute resolution throughout the world.

About ISO and ISO/TC 321
ISO is an independent, non-governmental international organization with a membership of 164 national standards bodies. Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges.